If your document capture setup still runs on Tungsten Capture or Tungsten Transformation, it can feel reassuring. The screens look familiar, and the workflows still run.
Then reality bites.
The cost doesn’t arrive as a dramatic invoice labelled “legacy tax”. It shows up as tasks taking longer and more rework piling up, until people stop trusting the process.
“Working” doesn’t mean “reliable”
A platform can be running while the work around it quietly gets heavier.
You see it when exceptions start climbing for routine documents (invoices, claims, onboarding packs), so teams add manual checks outside the tool. Or when “small tweaks” become a regular task, because every new document layout or process change needs another workaround.
Over time, the setup becomes brittle. Even minor changes feel risky, because nobody can say with confidence what else will break.
Why TotalAgility makes capture less messy
Tungsten Automation’s (previously Kofax) TotalAgility brings document capture and workflow into the same place, so work can move through in a controlled way, with clear visibility on:
- what’s happening
- where it slows down
- and why
Here’s the practical difference.
Less work falling into side channels
Capture and workflow steps stay connected, so fewer tasks spill into inboxes or manual side processes.
That leads to:
- faster case progression
- clearer ownership and fewer chases
Clearer visibility when things go wrong
You can see where work sits, what triggered an exception and where queues are building.
That makes it easier to:
- fix the real cause rather than the symptom
- report without guesswork
- plan capacity based on real volumes
Less manual handling, without losing control
Routine extraction and routing can run automatically, with review points kept where accuracy or compliance matters.
The result:
- fewer errors and less rework
- volume spikes that feel manageable
It’s a move toward a platform that can carry change.
This doesn’t need a big-bang replacement
Rip-and-replace can create stress and budget shock.
A safer approach is phased. If you want a solid explanation of why phased change tends to land better than “big launch and pray”, read this.
Start with what hurts most (high-volume queues, fragile exception handling, compliance hotspots), then expand. That keeps service steady while the new platform proves value in real workflows.
Essentially, where migration can’t happen fast, short-term mitigations help, but the direction stays the same.
Considering a move to TotalAgility?
You’re probably trying to protect two things at once: business-as-usual and your own sanity.
So you need two things:
- A clear picture of what you’re running today (including the custom bits nobody wrote down)
- A way to shift it without breaking the processes people rely on
Embrace Digital tends to work well in that reality. We’re a Tungsten Automation partner, and TotalAgility is a core part of the work we deliver, so you’re not getting guesswork or generic advice.
We spend most of our time dealing with what makes upgrades hard: inherited configs, “temporary” fixes that became permanent and workflows that have to keep running while you make changes.
If you’re moving from legacy capture to TotalAgility, that matters because the tricky part usually isn’t the platform. It’s everything bolted onto it over the years.
So you want a partner who will:
- plan change in phases
- help it stick so you don’t drift back into inbox triage
The goal: cut rework and make the new setup feel easier to run day to day.
Book a free upgrade consultation
If your document capture setup relies on workarounds or “tribal knowledge”, an upgrade scan helps you see the real cost and risk in black and white.
Then you can choose what to do next with a clear head.